Resume of Stephanie M. Conrad, Technical Writer and Course Developer
Stephanie M. Conrad
14922 Northgreen Dr., Huntersville, NC 28078
(704) 992-2051, smconrad@carolina.rr.com
Career Summary
--------------
Twelve years experience as a Technical Course Developer and
Technical Writer in the telecommunications industry. Areas
of experience include: Meridian Digital Centrex (MDC), MDC
translations, Automatic Call Distribution (ACD), Network
ACD, Service Order, and some Integrated Services Digital
Network (ISDN).
Work Experience
---------------
1996 Senior Specialist, Technical Education (Contractor)
Northern Telecom Technical Education Center, Raleigh, NC
Updated MDC translations and Service Order courseware. Also
wrote several instructor guides for meeting ISO
certification requirements.
1987- Senior Specialist, Technical Education
1992 Northern Telecom Technical Education Center, Raleigh, NC
Developed technical training materials that included:
training manuals, tri-folds, overhead presentations, and
instructor guides. Conducted own research and wrote course
design document. Worked closely with product design teams
to test and verify technical information. Wrote course
objectives and planned methods used to measure completed
objectives. Served as Project Manager for technical
training video.
1985- Technical Writer II
1987 Northern Telecom, Research Triangle Park, NC
Wrote Northern Telecom software engineering documents and
user manuals. Updated existing documentation to include
regular software upgrades. Performed own research and
template design. Wrote marketing bulletins to announce new
documents.
1987- Technical Writing Instructor
1990 Wake Technical College, Raleigh, North Carolina
Taught technical writing course for nine quarters. Course
topics included: analyzing the audience, writing
instructions, writing descriptions, creating visual aides,
writing proposals and business correspondence. Developed
practical exercises and examples to reinforce course
concepts.
Education
---------
1980 to 1984 East Carolina University, Greenville, NC
Bachelor of Arts in English with a concentration in Writing.
Minor in Business Administration.
Skills
------
Experience with the following software tools: Microsoft
Word, Frame Builder, MacDraw, PowerPoint, Microsoft Excel,
Ventura Desktop Publisher, WordPerfect, SCRIPT/GML.
References available upon request.